Webshop

Welcome to Deep Forest online store!

In the online store you will find a wide selection of bear products. The products are hand-printed and each image is carefully selected from thousands. We want to offer a wide range of products that will delight their owners.

We don't have a large inventory of products, so grab your product before someone else will take it. If the product is out of stock, the product will be available again within an indefinite period.

We expand our range and add products from time to time. Other wildlife species and nature themes will also soon be included in the product image options. We will announce the additions on our Facebook and Instagram pages.

If you have product questions or need other assistance with your purchase, you can easily contact the company via the chat in the bottom left corner. We are an online store that serves our customers.




Please note. Currently, the products have an exceptionally long delivery time.

In normal delivery time we are able to deliver Books, Gift Vouchers and a few other items.

Ask for more if needed.










Terms of delivery
These terms of delivery are valid from 18.12.2018.

Online store
Deep Forest Oy
Tuirantie 9 B 51
90500 Oulu

+358 50 430 4556
lauri.luhtaniemi@deepforest.fi
deepforest.fi

2828525-5

Product prices include VAT. We reserve the right to change prices and shipping costs.

How to order
To order the products in the online store, transfer them to the shopping cart and pay the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for any purpose other than the delivery of the order or for clarification of any ambiguity therein unless otherwise specifically stated. When ordering from an online store, you are required to familiarize yourself with the current terms of delivery.

Payment and payment methods
The card payment service is provided by Stripe, through which you can pay with major credit and debit cards, other payment methods are invoice and cash when you pick up.

By submitting information at the checkout and choosing credit or debit card payment, you agree to the terms of Stripe. By pressing the "Buy" button you accept Deep Forest Ltd. general terms.

Order and payment confirmation
Once we receive your order, we will immediately send you an email confirmation of your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. Always keep your customer number and order number available when you are at the customer service. Always check that the contents of the package match the products on the order confirmation.

To our customer service can be contacted with the following information:

Deep Forest Oy
Tuirantie 9 B 51
90500 Oulu
Finland

+358 50 430 4556
lauri.luhtaniemi@deepforest.fi
deepforest.fi

FI28285255

Methods and costs of delivery
Shipping costs include postage and packaging costs. You will see shipping charges at checkout. The available delivery methods and cost depend on the total weight of the content and destination. You can choose the most suitable option for the delivery methods available at the checkout with the exact shipping cost. In case when you wish to have some other delivery method, please contact us.

Delivery time
Our most common delivery times vary depending on the destination, order and delivery method. Estimated delivery time in Europe is 7-14 days. Exceptions to delivery time estimates are provided in special situations, for example if the order contains products that are out of stock, we notify you of any delays immediately after ordering. We are not responsible for delays caused by force majeure or for indirect damage caused by delays. The webshop informs about different delivery times on its website.

Troubleshooting
If the product is lost or damaged during shipping or otherwise does not correspond to your order, you must notify us of the error within 14 days in writing to the address mentioned in contact details. If package is damaged from the delivery, you must immediately file a complaint with the shipping company of your delivery.

Privacy Policy
Register and Privacy Statement

This is a register and privacy statement in accordance with Deep Forest Oy's Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). Latest change 20.3.2020.


1. Controller

Deep Forest Oy, Tuirantie 9 B 51, 90500 Oulu, Finland
lauri.luhtaniemi@deepforest.fi
+358 50 4304556


2. Contact person responsible for the register

Lauri Luhtaniemi
lauri.luhtaniemi@deepforest.fi
+358 50 4304556


3. Purpose of the processing of personal data, regular sources of information and content

Information is collected and used for the purposes such as providing and developing services, maintaining and developing customer relationships, customer and marketing communications, conducting surveys and studies, ensuring the availability and functionality of websites, and preventing and investigating misconduct, to comply with legal obligations such as accounting and business planning and development.

Information stored in the register is obtained from the customer in connection with the use of our website deepforest.fi or other service. Information can also be obtained from external sources such as our partners and public records.

Customer data to be stored can be obtained from such sources as messages sent via web forms, email, telephone, social media services, contracts, customer meetings, and other similar situations where a customer discloses information. Information provided and stored by the person may include e.g. basic person information, customer relationship information, contact form information, comments and likes on our social media pages. The data is not used for automated decision making or profiling.

We also collect information on how and when our deepforest.fi website is used. This information is collected through the cookies and similar technologies. A cookie is a small text file that is stored in a browser to save a user's terminal device. Cookies do not harm the user's terminal device and may not contain any malicious software or viruses. Cookies contain an anonymous, unique identifier that we use to evaluate the reach of a website and to identify users returning to the website. Cookies are browser-specific and cannot be identified by cookies alone. Personal information may be associated with cookies if the person submits his or her personal information, for example by filling in a contact form on the website, or if the user arrives at our website via a link in a marketing message we send, for example.

In principle, cookies allow the site to function and provide information on how people use the site to improve the website. We use cookies and other similar technologies to monitor and analyse the use of the website and to improve the website. Information may also be collected from marketing emails and newsletters to determine whether messages have been opened and actions taken, such as access to websites. We use analytics tools and measurement systems to collect and utilize non-personally identifiable information, such as Google Analytics software.

As a rule, cookies cannot be used to identify the user. Personal information may be associated with cookies, for example, if the person submits his or her personal information, for example, by filling out a contact form on the website, or if the user arrives at our website via a link in a marketing message we send.

Information automatically collected on our website may include, but is not limited to: the usage and browsing information of our web pages, the redirects to the website and the site to which the web page has been accessed, technical information related to the user's terminal device, such as operating system type and software versions, browser type and language settings, and IP address.

For cookies and similar technologies, data collection may be affected, for example, by setting your browser to "Private Browsing", "Incognito" or "InPrivate", or by changing your browser settings to block cookies (however, blocking cookies may affect the operation of our websites) ) and can also clear cookies from your browser settings or reset your mobile identifier in your device settings.


4. Disclosure and transfer of information outside the EU or the EEA

Information is not routinely or principally disclosed to other parties. However, information may be disclosed in accordance with the requirements of the competent authorities or someone else in accordance with the laws in force at any given time.

In some situations, data may be transferred outside the EU or the EEA, as some of our cloud, email and similar services are located outside the EU, such as the United States and Canada. We always ensure that the transfer of data is carried out in accordance with the requirements of the law and with adequate safeguards.


5. Data retention and registry security principles

We comply with applicable data protection laws and good data management and processing practices. We process personal information on grounds such as a contract, a legitimate interest, consent or legal obligations. We process the information only to the extent and for the duration reasonably necessary for the purpose for which the information is used.

We exercise due diligence in the processing of our records and protect the information processed through our information systems. When registry information is stored on Internet servers, the physical and digital security of their hardware is properly taken care of. We make sure that the information stored, as well as server access and other information that is critical to the security of personal data, is treated confidentially and only by the employees whose job description it contains.


6. Right of inspection and the right to have the data corrected

Every person in the register has the right to verify their data stored in the register and to request the correction of any inaccurate or incomplete information. A person on the register also has the right to request the removal of personal data concerning him ("the right to be forgotten"). If a person wishes to verify or request rectification of the information stored about him / her, the request must be sent in writing to the controller. If necessary, the controller may ask the applicant to prove his identity. As registrar, we respond to the client within the time limit set by the EU Data Protection Regulation, as a rule within one month.

Delivery methods and costs
International Letter
Smaller items can be shipped by letter delivery.
Distributed to the recipient in basic delivery without acknowledgment.

In Europe
International Letter - Priority
0–0.25kg    6,90 €
International Letter - Economy
0–0.25kg    5,90 €

Outside Europe
International Letter - Priority
0–0.25kg    13,90 €
International Letter - Economy
0–0.25kg    7,90 €


Parcel delivery
Depending on the country of destination, order will be delivered to the nearest pick-up point or address of the recipient. Prices have been counted from the base of weight and bulky of content, even though the list only mentions weight. Here are fixed prices for parcel delivery

United Kingdom
0–3kg    19,90 €
_______________

France, Ireland, Italy
0–3kg    20,90 €
_______________

Denmark, Germany, Sweden
1–3kg    13,90 €
0–1kg    12,90 €
_______________

Austria, Belgium, Luxembourg, Netherlands, Poland
0–3kg    17,90 €
_______________

Bulgaria, Portugal, Spain
0.5–3kg    25,90 €
0–0.5kg    19,90 €
_______________

Estonia, Latvia, Lithuania
1–3kg    10,90 €
0–1kg    9,90 €

Iceland, Norway
0–1kg    29,90 €
_______________

Japan, Australia, United States
1–3kg    45,90 €
0–1kg    33,90 €
_______________


Parcel delivery to other countries is possible, please enquire cost with destination address and item list.

Other information
Images of Deep Forest products are pressed by hand at the company's workshop in Oulu. Each product is treated individually and each product is unique. The pictures used in the products are photographed by the entrepreneur Lauri Luhtaniemi himself (more pictures: deepforest.fi/photogallery). Deep Forest is a multi-industry company where you can find more information at deepforest.com/company.

We strive to offer a wide range of products, of which yet only a small part has been to made available on webshop. You can search for other products at Finnish site deepforest.com/tuotteet, where you click on the banner 'Painotuotteet 2019' and PDF brochure will open and you will find a wide selection of printable blanks. If you find the products you want, you can contact us to find out what we can do.

Other important: In our operations, we take into account the energy consumption and avoid unnecessary energy consumption. We sort and recycle waste generated in operation, and above all, we try to produce as little waste as possible. We strive to use production and packaging materials until the end of their life cycle and utilize them for reuse as much as possible.