Webshop

Welcome to Deep Forest online store!

In the online store you will find a wide selection of bear products. The products are hand-printed and each image is carefully selected from thousands. We want to offer a wide range of products that will delight their owners.

We don't have a large inventory of products, so grab your product before someone else will take it. If the product is out of stock, the product will be available again within an indefinite period.

We expand our range and add products from time to time. Other wildlife species and nature themes will also soon be included in the product image options. We will announce the additions on our Facebook and Instagram pages.

If you have product questions or need other assistance with your purchase, you can easily contact the company via the chat in the bottom left corner. We are an online store that serves our customers.











Terms of delivery
These terms of delivery are valid from 18.12.2018.

Online store
Deep Forest Oy
Tuirantie 9 B 51
90500 Oulu

+358 50 430 4556
lauri.luhtaniemi@deepforest.fi
deepforest.fi

2828525-5

Product prices include VAT. We reserve the right to change prices and shipping costs.

How to order
To order the products in the online store, transfer them to the shopping cart and pay the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for any purpose other than the delivery of the order or for clarification of any ambiguity therein unless otherwise specifically stated. When ordering from an online store, you are required to familiarize yourself with the current terms of delivery.

Payment and payment methods
The payment service is PayPal, through which you can pay with major credit and debit cards, other payment methods are invoice and cash when you pick up.

By submitting information at the checkout, you agree to the terms of PayPal. By pressing the "Buy" button you accept Deep Forest Ltd. general terms.

Order and payment confirmation
Once we receive your order, we will immediately send you an email confirmation of your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. Always keep your customer number and order number available when you are at the customer service. Always check that the contents of the package match the products on the order confirmation.

To our customer service can be contacted with the following information:

Deep Forest Oy
Tuirantie 9 B 51
90500 Oulu
Finland

+358 50 430 4556
lauri.luhtaniemi@deepforest.fi
deepforest.fi

FI28285255

Methods and costs of delivery
Shipping costs include postage and packaging costs. You will see shipping charges at checkout. The available delivery methods and cost depend on the total weight of the content and destination. You can choose the most suitable option for the delivery methods available at the checkout with the exact shipping cost. In case when you wish to have some other delivery method, please contact us.

Delivery time
Our most common delivery times vary depending on the destination, order and delivery method. Estimated delivery time in Europe is 7-14 days. Exceptions to delivery time estimates are provided in special situations, for example if the order contains products that are out of stock, we notify you of any delays immediately after ordering. We are not responsible for delays caused by force majeure or for indirect damage caused by delays. The webshop informs about different delivery times on its website.

Troubleshooting
If the product is lost or damaged during shipping or otherwise does not correspond to your order, you must notify us of the error within 14 days in writing to the address mentioned in contact details. If package is damaged from the delivery, you must immediately file a complaint with the shipping company of your delivery.

Privacy Policy
Register and Privacy Statement

 

This is a register and privacy statement in accordance with Deep Forest Oy's Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). Done at 12.12.2018. Latest change 12.12.2018.


1. Controller
Deep Forest Oy, Tuirantie 9 B 51, 90500 Oulu
lauri.luhtaniemi@deepforest.fi
+358 50 4304556


2. Contact person responsible for the register
Lauri Luhtaniemi,
lauri.luhtaniemi@deepforest.fi
+358 50 4304556


3. Name of the registry
Company Customer Register


4. Legal basis and purpose of processing personal data
The legal basis for the processing of personal data under the EU General Data Protection Regulation is
- the legitimate interest of the controller (e.g. customer relationship, employment relationship, membership).
The purpose of processing personal data is to communicate with customers, maintain customer relationships
Data is not used for automated decision making or profiling.


5. Content of the register
The information to be entered in the register is: the name of the person, the contact information (telephone number, e-mail address, address, information on the services ordered and their changes, billing information, other information related to the customer relationship and the ordered services).


6. Regular sources of information
The information to be recorded in the register can be obtained from the customer. messages sent via web forms, via email, telephone, social media services, contracts, customer meetings, and other situations where the customer discloses their information.


7. Regular disclosure of data and transfer of data outside the EU or the EEA
The information is not regularly disclosed to other parties.


8. Principles of Registry Security
The registry is handled with care and the information processed by information systems is properly protected. Keeping registry information on Internet servers ensures that the hardware and digital security of their hardware is properly managed. The Controller ensures that the stored data, as well as server access and other critical information for the security of personal data, is treated confidentially and only by the employees whose job description it contains.


9. Right of inspection and right to demand the rectification of information
Every person in the register has the right to check the information stored in the register and to request the correction of any incorrect information or supplementation of incomplete information. If a person wants to check the information stored on him or her to claim correction, the request must be sent in writing to the controller. The controller may ask the applicant, if necessary, to prove his / her identity. The controller is responsible to the customer within the timeframe provided for in the EU Data Protection Regulation (as a rule within one month).


10. Other rights related to the processing of personal data
A person in the register has the right to request the removal of personal data concerning him / her from the register ("right to be forgotten"). Likewise, the data subjects have other rights under the EU General Data Protection Regulation, such as restricting the processing of personal data in certain situations. Requests must be sent in writing to the controller. The controller may ask the applicant, if necessary, to prove his / her identity. The controller is responsible to the customer within the timeframe provided for in the EU Data Protection Regulation (as a rule within one month).

Delivery methods and costs
International Letter
Smaller items can be shipped by letter delivery.
Distributed to the recipient in basic delivery without acknowledgment.

In Europe
International Letter - Priority
0–0.25kg    6,90 €
International Letter - Economy
0–0.25kg    5,90 €

Outside Europe
International Letter - Priority
0–0.25kg    13,90 €
International Letter - Economy
0–0.25kg    7,90 €


Parcel delivery
Depending on the country of destination, order will be delivered to the nearest pick-up point or address of the recipient. Prices have been counted from the base of weight and bulky of content, even though the list only mentions weight. Here are fixed prices for parcel delivery

United Kingdom
0–3kg    19,90 €
_______________

France, Ireland, Italy
0–3kg    20,90 €
_______________

Denmark, Germany, Sweden
1–3kg    13,90 €
0–1kg    12,90 €
_______________

Austria, Belgium, Luxembourg, Netherlands, Poland
0–3kg    17,90 €
_______________

Bulgaria, Portugal, Spain
0.5–3kg    25,90 €
0–0.5kg    19,90 €
_______________

Estonia, Latvia, Lithuania
1–3kg    10,90 €
0–1kg    9,90 €

Iceland, Norway
0–1kg    29,90 €
_______________

Japan, Australia, United States
1–3kg    45,90 €
0–1kg    33,90 €
_______________


Parcel delivery to other countries is possible, please enquire cost with destination address and item list.

Other information
Images of Deep Forest products are pressed by hand at the company's workshop in Oulu. Each product is treated individually and each product is unique. The pictures used in the products are photographed by the entrepreneur Lauri Luhtaniemi himself (more pictures: deepforest.fi/photogallery). Deep Forest is a multi-industry company where you can find more information at deepforest.com/company.

We strive to offer a wide range of products, of which yet only a small part has been to made available on webshop. You can search for other products at Finnish site deepforest.com/tuotteet, where you click on the banner 'Painotuotteet 2019' and PDF brochure will open and you will find a wide selection of printable blanks. If you find the products you want, you can contact us to find out what we can do.

Other important: In our operations, we take into account the energy consumption and avoid unnecessary energy consumption. We sort and recycle waste generated in operation, and above all, we try to produce as little waste as possible. We strive to use production and packaging materials until the end of their life cycle and utilize them for reuse as much as possible.

Discount campaign
Online store campaign: 10% off.

10% discount is granted on all products in the e-commerce.

The discount will be automatically calculated in cart.

The promotion is valid until 31st December 2019.

Discount does not apply to the shipping.